Buying an extended service plan is great even if you don’t expect anything to happen to your item. You can rest assured that, in the event that something does go wrong, you are fully covered. The technicians employed are factory trained and authorized to repair your product; they are armed with state-of-the-art equipment needed to properly diagnose and rectify any problem. Service is conducted in-home if available in your area and if the nature of the malfunction is beyond repair the product will be replaced with a model of equal or greater value. You will not pay another dollar for repairs beyond the initial cost of the warranty — unlike some protection plans that charge a deductible, these plans cover all future expenses related to repairing and even replacing your product with absolutely no additional cost even if the item must be replaced.
Who is Consumer Priority Service?
Consumer Priority Service was founded on the belief that consumers deserve better service. Putting the satisfaction of the consumer at the forefront of our corporate policy has driven our company to be among the very best at post sale service both on and offline. Our lineup of consumer protection products can be found at America’s largest retailers as well as America’s best boutique shops. Although some of our Authorized Dealers compete with each other they all share one common belief – consumers deserve a better service provider. That is why your retailer has selected Consumer Priority service, a place where you, our mutual customer, is always our priority.
Why Do I need This?
Consumer Priority Service Extended Protection plans provides you with easy protection from potentially high future repair costs. Planning ahead and taking action now can save you the stress of dealing with unqualified servicers should your product become defective. Saving time and money is in everybody’s best interests. We are here for you.
What is Covered?
The CPS Extended Warranty Plan extends the coverage of any malfunctions that would normally be covered within the terms and conditions of the original written warranty for as many extra years as you buy.
What exactly is a service plan?
An extended service plan is generally an extension of your original manufacturer’s warranty. Most manufacturers warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labor necessary to repair your product. CPS extended service plans lengthen your products coverage for up to and additional 60 months (5 years) to insure you get years of performance satisfaction from your newly purchased product.
How is this different than the manufacturer’s warranty?
A manufacturer’s warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of a television might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts. CPS extended service plans provide comprehensive, long term, even length coverage. This means that should your product fail within your plans coverage time frame, both parts and labor costs are covered.
Can I renew my extended service plan?
Yes, service plans are renewable and must be submitted 30 days prior to the original plans expiration. Please contact a CPS representative to discuss your renewal options at (800) 905- 0443.
What should I do if I need service?>
CPS offers an easy to use interactive form online which you may use to request that we initiate a claim on your product. Your other alternative is to call the toll-free number (800) 905- 0443 and have a qualified representative make this request for you with the information you will provide. We believe that our claim initiation request process is the absolute best our industry has to offer. It is designed for simplicity and speed.
Who will perform the service on my product?
Our company works with over 11,000 authorized service professionals throughout the country. Each technician is extensively trained by the respective manufacturers to provide service on your products. Technicians must complete annual and bi-annual continued education exams in addition to being well versed in manufacturer supplied update bulletins to insure their level of expertise is as current as the new products which hit the market. We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.
May I transfer my service plan to another person?
Our service plans are 100% transferable. If you would like transfer ownership of the covered product along with its coverage, we require that the request be supplied in writing. For assistance please contact a CPS Representative at (800) 905- 0443. Please have all of the new owner’s information at hand when requesting a transfer.
Will I have to pay a deductible or any other "hidden costs"?
Generally, the amount of a deductible is almost always proportional to the amount of the premium charged. In order to have a lower deductible, even as low as $0, the plan holder would generally have to agree to a higher premium. For those who want lower premiums, they must agree to a higher deductible. Every CPS service plan carries a $0.00 deductible along with low premiums. This means that with a CPS service plan there are no high upfront costs and we are committed to cover 100% parts and labor costs on any authorized claim.